Tech Force provides flexible solutions for your hardware maintenance needs. We have developed a variety of support packages tailored to varying customer requirements. Our expert team of Support Engineers provide support for most major platforms including Mid-Range IBM®, SUN® and HP® systems, as well as High-End Servers, Workstations and Peripherals. Service agreements range from labor only, to full on-site hardware maintenance, which includes help desk assistance, parts replacement and on-site labor. Depot and Advanced Exchange service programs are also available.

Annual Hardware Maintenance

• Help Desk Assistance
• 1-Hour Telephone Response Time, 8 a.m. to 5 p.m., Monday - Friday, Sites Local Time, excluding holidays
• Next-Day On-site Parts Replacement
• Same-Day On-site Repair Options
• 24/7 Coverage Options

Spare-in-the-Air

• Configure Replacement Part/Unit
• Overnight Shipping of Part/Unit
• Retrieval of Defective Part/Unit
• Repair & Restock Part/Unit

Depot Repair

• 3-Day Repair Time on most CPU's and Peripherals

Onsite Service - Labor Only

• 8 a.m. to 5 p.m., Monday - Friday, Sites Local Time, excluding holidays
• Same-Day and Next-Day On-site Service
• 24/7 Coverage Options

Technology is a significant investment, and it pays to protect your IT systems from costly downtime. With Tech Force, you get fast resolutions, high uptime, and increased productivity at a low cost. With over 24,000 available service technicians nationwide, we have the knowledge and valuable resources to provide you with unsurpassed hardware maintenance service.